At Fontaine Modification Company, we stand firmly behind the quality of our products and services, ensuring every client can cooperate and purchase with complete peace of mind. This Return & Refund Policy clearly defines the standardized rules for product returns, exchanges and fund refunds for all orders.
1. Return Eligibility
We provide a professional 30-day return service window. Customers are entitled to submit a return application within 30 calendar days from the date of receiving the goods.
To ensure your return application can be successfully approved, your returned products must meet the following conditions:
The products shall be kept in intact original delivery condition without any artificial damage or secondary use
All original accessories, packaging materials and attached documents shall be completely returned
Valid order records or purchase certification shall be provided for verification
2. How to Start a Return
Before returning any goods, please initiate a return application and obtain official authorization by contacting our customer service team via email: service@kpinerrb.asia
After your return request is reviewed and approved:
Our team will provide you with official return shipping guidelines and standardized return instructions
You will receive detailed specifications for packaging, delivery and address filling
Important Reminder:
We do not accept any returned goods that are sent without prior application and official confirmation. Unauthorized returned packages will be rejected and returned at the customer’s cost.
3. Damages & Quality Issues
Please conduct a comprehensive inspection of the goods immediately after receiving the package.
If you receive defective, damaged, mismatched or incomplete products due to production or logistics reasons, please contact our support team in a timely manner. We will quickly verify the problem and provide targeted solutions including replacement, repair or refund.
4. Exceptions / Non-Returnable Items
To comply with industry service specifications and product characteristics, the following scenarios and products are not eligible for return or refund:
Customized and personalized modified products tailored according to customer’s exclusive requirements
Products that have been installed, used, disassembled or manually modified
Products damaged due to human error, improper operation or private modification
Discounted promotional goods and special batch clearance products
Original logistics and shipping fees incurred during order delivery
If you are unsure whether your product supports return service, please consult our customer team in advance to avoid unnecessary losses.
5. Product Exchanges
For customers who need product replacement or specification adjustment, we recommend the most efficient processing method:
Submit a return application for the original product and wait for official approval
After the return procedure is completed, place a new order for the target product you need
This method can effectively shorten the processing cycle and help you obtain the required products as soon as possible.
6. EU 14-Day Cooling-Off Period
For all orders delivered to European Union regions, local customers enjoy a statutory 14-day cooling-off period.
Within 14 days after receiving the goods, you have the right to apply for order cancellation or product return for any reason without additional explanation.
Applicable Conditions:
The product is unused, intact and retains original packaging and accessories
Valid order purchase records can be provided
This statutory right is independent of our standard 30-day return policy and complies with EU local consumer protection regulations.
7. Refund Processing Rules
After we receive and inspect your returned products to confirm they meet return standards, we will promptly inform you of the final review result of your refund application.
Once the refund is approved:
The fund will be returned through your original payment channel
The whole refund processing cycle takes up to 10 business days
Please note that the actual arrival time may be delayed due to the settlement rules of banks and payment platforms.
If you do not receive the refund more than 15 business days after the approval, please contact our customer service team for inquiry and tracking.
8. Return Address
All returned goods must be processed with our official return authorization and follow the unified return address provided by our team. Please do not send goods to any unconfirmed address privately.
Official Return Address:
Fontaine Modification Company 200 Eagle City Rd, Springfield, OH 45502