At Fontaine Modification Company, we believe professional service lies in every meticulous detail — not only reflected in our high-standard vehicle modification solutions, but also in every safe, timely and standardized delivery service. This Shipping Policy clarifies our order processing, logistics distribution and delivery rules for all customers.
Our Shipping Philosophy
As a professional vehicle modification service and product supplier, we focus on providing reliable industrial-grade products and tailored solutions for global clients.
To ensure product quality stability, reduce intermediate circulation links, and avoid secondary damage during transit, all our finished products and supporting accessories are delivered through officially certified professional logistics partners and regional warehousing centers.
This standardized direct delivery model enables us to:
Provide clients with high-quality, inspected modification products and supporting parts
Maintain transparent and reasonable pricing by cutting redundant circulation costs
Realize controllable whole-process logistics management and reduce delivery risks
We adhere to rigorous logistics standards to ensure every delivered product meets professional usage requirements, and thank you for your recognition and trust in our standardized service system.
1. Processing Time & Shipping Fee
Every order from Fontaine Modification Company is strictly inspected, sorted and packaged by our professional team before delivery to guarantee intact product condition.
Order Processing Time:
All orders will undergo quality inspection, product sorting and professional packaging. Please allow 3–5 business days for pre-delivery processing.
Peak Periods (Festivals / Order Surge Seasons):
During seasonal order peaks and official holidays, the processing cycle may be appropriately extended to 5–7 business days due to increased order volume.
Shipping Fee:
Logistics fees are calculated based on product volume, weight and delivery region. We will confirm the exact shipping cost with customers separately before order confirmation to ensure transparent charging standards.
2. Estimated Delivery Times
We cooperate with mature professional logistics teams. Due to the particularity of industrial products and different regional logistics conditions, the actual delivery cycle will vary by destination.
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Region
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Estimated Delivery Time
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|---|---|
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United States
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12 – 18 Business Days
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Canada / UK / Australia
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14 – 20 Business Days
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Other Global Regions
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18 – 25 Business Days
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All delivery times are reasonable estimates based on conventional logistics conditions, excluding delays caused by manual inspection, weather and force majeure factors.
3. Order Tracking
Once your order completes packaging and outbound delivery, we will send a formal delivery notification email with exclusive tracking number and logistics inquiry channel to you.
Please note:
Logistics tracking information will be updated synchronously within 1–3 business days after the outbound record is generated.
No immediate update of tracking data does not mean abnormal logistics. The package is still in normal transit and will be updated in real time with logistics transportation.
4. Customs, Duties & Taxes
For all cross-border and international orders, the goods are delivered on a DDU (Delivered Duty Unpaid) basis.
This means:
All customs clearance fees, import duties and related taxes levied by the destination country or region shall be borne by the customer.
Fontaine Modification Company shall not be liable for any logistics delays, detention losses or additional fees caused by local customs clearance policies and inspection standards.
Due to the different policy regulations of various countries, relevant charge standards are subject to the local official customs provisions.
5. Order Modifications & Cancellations
We will start order processing and quality inspection procedures promptly after receiving your order application to ensure efficient delivery.
If you need to modify the delivery address, adjust product specifications or apply for order cancellation, please contact our customer service team via email: service@kpinerrb.asia within 24 hours of placing the order.
Once the order enters the formal processing, packaging and delivery link, no modification or cancellation application will be accepted to avoid affecting the overall logistics arrangement.
6. Lost or Damaged Packages
Customer experience and product quality are our top priorities. We have perfect after-sales guarantee measures for abnormal logistics situations.
Damaged Items
If you receive damaged, defective or incomplete products due to logistics transportation, please take clear photos of the package and product conditions within 72 hours after signing for the goods and send them to our customer service mailbox. We will verify the situation as soon as possible and arrange free replacement or after-sales solutions.
Lost in Transit
If the official logistics carrier confirms that the package is completely lost during transportation, we will provide free re-delivery service or full refund according to your needs, with no additional cost for customers.